FAQ + OUR POLICIES

what is your cancellation policy?

We reserve appointment times especially for you! We understand that things come up and you may need to cancel. We ask that you please provide us with 24 hours notice of cancellation of any appointment so that we may offer your time slot to another guest. Cancellations with less than 24 hours notice will be charged 50% of the scheduled service value. No show appointments will be charged 100% of the scheduled service value. Thank you!

Why do different stylists charge different prices for their services?

All of our service providers are creative artists that have completed advanced in salon training and provide exceptional service. They are placed on a level system that reflects the advanced education they have obtained, their experience in the industry, and demand on their time. Feel free to request a stylist in a price range you are comfortable with!

why does pricing on color vary?

There is a range for pricing with color services because there are many variables that affect the cost to perform the service. The length and volume of your hair may require more product to be used and more time needed to complete the service. Precision pattern placement and the extent of work may also require more time and product. Corrective colors are priced accordingly and we recommend stopping in for a complimentary consultation before a corrective color so that we can be sure to book the appropriate amount of time for your service, and to give you an idea of the cost. Single process colors are based on a 4-5 week maintenance and overdue regrowth may result in an additional charge.

what happens if I am late for my reservation or i need to cancel?

We completely understand that sometimes things happen beyond your control and you may need to cancel or arrive late to your reservation! If you know in advance that you need to cancel please allow 24 hours notice so that we may offer that time to another guest. If you expect to be late please let us know as soon as possible so that we can make any adjustments needed to keep you and your stylist on schedule. We will do our absolute best to accommodate late arrivals, but please be aware that it is not always possible to give a late arriving guest their entire appointment time especially if it more than 10-15 minutes past the scheduled time.

Can i try another service provider?

Absolutely! As professionals, we realize that a change in style techniques from time to time is refreshing! You will not hurt anyone’s feelings if you decide to make a change. In fact, we have guests who rotate between service providers often just to mix it up! Sometimes you just need a change and when you do we hope you will make a change of service providers within our salon, and not a change of salons. You choose what works best for you and your previous stylist will still talk to you, smile at you, and will definitely not be offended.

is a blow dry included with my color service?

A blow dry is not automatically included with color services and needs to be requested when booking. Our front desk salon coordinators are trained to ask you if you need a haircut or blow dry as well when booking your appointments, but please note that when using Online Booking you will have to book it as a separate service. While we recommend that everyone book a blow dry after their color service so that your stylist can see the color and make any adjustments if necessary, we understand that cost and time can be an issue for some and that is also ok! You are welcome to sit under a dryer before you leave, but unfortunately we cannot allow guests to blow dry their own hair. We HIGHLY recommend booking for a blow dry if it is your fist time getting a color service done.

where should i park?

There is metered parking on the street as well as a parking lot behind Starbucks and Baron’s Drugs. We are located on the corner of Central and East Broad and are on the second floor above the Athleta store. There is an entrance to the salon on both Central Ave. and East Broad. Please also note that we are located in an old building that does not have an elevator.

can i put gratuity on my credit card?

For your convenience our service providers use Venmo for gratuity or accept cash. We cannot put gratuity on credit cards at this time, unfortunately.

what happens if i am unhappy with my service?

We do not offer refunds for services so please please please let us know if you are unhappy! Our top priority is that all of our guests leave happy and we stride to exceed your expectations. If you aren’t happy we will do whatever it takes to correct the situation! You are investing in a service and we want to make sure you feel that is was worth every penny. Please do not be uncomfortable with expressing any concerns. We really appreciate knowing so that we can take your concerns and improve upon them. Please call us within one week of receiving your service so that we can best take care of you!